ÖGK Tirol once again refuses an electric wheelchair

Gabriela R. needs an electric wheelchair. Otherwise, the 62-year-old would not be able to get around on her own, even if only from one room to another. The former carer for the disabled has a disease of the central nervous system and care level 6. She cannot drive a normal wheelchair - yet ÖGK does not want to pay for an electric one. Even though she has medical prescriptions and recommendations for one. "Time and again, people complain to the Austrian Ombudsman Board because they are denied aids such as electric wheelchairs on flimsy grounds - and very often the rejection comes from the ÖGK branch office in Tyrol," says Ombudsman Bernhard Achitz. Most recently, in August 2024, he discussed two cases in the ORF programme "Bürgeranwalt", where the wheelchairs were only financed after the Ombudsman Board intervened. Achitz: "However, I expect ÖGK to not only correct its mistakes when the Austrian Ombudsman Board intervenes, but also to act in a patient-friendly manner in future cases."

Is Lienz too far away for a personal assessment?

"The legal situation is clear," said Achitz in the "Bürgeranwalt" programme on 28 June 2025, "both the ASVG and the UN Convention on the Rights of Persons with Disabilities require that aids such as power wheelchairs must be made available if they are necessary to enable people to have personal mobility." In the specific case of Gabriela R., Achitz criticised the questionable reasons used by ÖGK Tirol to refuse the wheelchair: "First they said she could still walk with a rollator anyway and therefore didn't need a wheelchair. Then later: she is too ill to use the power wheelchair safely." The head physician at the ÖGK apparently concluded this from general information about the illness. However, ÖGK did not want to be personally convinced of this. According to Gabriela R.'s family, ÖGK would only carry out such assessments in Innsbruck and the surrounding area - the journey to East Tyrol, where R. lives, was apparently too far.


Translation was AI-generated

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