More service-orientation from the authority would have saved Burgenländer a lot of money

Mr L. from Burgenland complained to the Austrian Ombudsman Board about the Eisenstadt-Umgebung district authority: a neighbour had not observed the row spacing in his vineyard. Mr L. had informed the BH about this. On the instructions of the BH, Mr L. finally had the property boundaries surveyed, which should have been checked by the authority. However, the authority had done nothing.

In a conversation, the district governor informed Mr L. that the building director of the Burgenland building directorate would deal with the matter. Mr L. could not understand this, as he had already submitted three plans to the authority together with the decision of the surveying office, especially as the building director was "responsible for roads and not for measuring distances in vineyards".

Around seven weeks after the conversation, an employee from the surveying office of the Burgenland provincial government actually came to measure the distance between the plantings and Mr L.'s property and agreed with Mr L.: the neighbour had to remove a number of his plantings. "However, Mr L. will probably be left with his costs of 8,000 euros, which have been incurred in the eight years that the matter has been pending. The authorities should have acted more quickly here, immediately after Mr L. reported the unlawful plantings," warns Ombudswoman Elisabeth Schwetz, calling for a service-oriented approach from the authorities.


Translation was AI-generated

Vines of the Uhudler wine Vine Uhudler (c) Wikimedia Commons Michellethewise