Duties and responsibilities
Providing support in the Complaints Office with the following tasks:
- Allocating complaints to the Austrian Ombudsman Board in accordance with the Austrian Ombudsman Board’s Allocation of Responsibilities and Duties;
- Filing and tracking of files in the Federal Electronic File Management System (ELAK);
- Archiving of complaint files;
- other office tasks such as file management and the issuing of physical files as required.
Requirements
In addition to Austrian citizenship or unrestricted access to the Austrian labour market, and the other general requirements in accordance with Section 3 of the Land of Vorarlberg, the following knowledge and skills are expected:
- A qualification from a vocational secondary school (BMS) or a vocational apprenticeship;
- sound IT skills – MS Office (Word, Excel); knowledge of the Federal Electronic File Management System (EIB) would be an advantage;
- Accuracy, reliability and trustworthiness;
- excellent manners and excellent command of German.
Further information can be found here.
The deadline for applications is 2 November 2026.
Contact details
Please submit your detailed application in writing, by email, together with the usual supporting documents (CV, cover letter, degree certificate) to:
Austrian Ombudsman
Board, Administrative Secretariat
Singerstraße 17
1010 Vienna
va(at)volksanwaltschaft.gv.at
Please note the following formal requirements for your application documents, which must be strictly adhered to:
- File size: maximum 1 MB
- File format: PDF – separate PDF files for the cover letter, CV and degree certificate
- File names:
“CV – First name and Surname”
“Cover letter – First name and Surname”
“Degree certificate / current academic transcript – First name and Surname”
We look forward to receiving your application!
