Ombudswoman Gaby Schwarz demands more customer friendliness from Wr. Linien

During the inspection, Mr F. was told by the inspectors that a single ticket is only valid for 60 minutes. This statement was later corrected by Wiener Linien. The journey with a single ticket must not last longer than 80 minutes. Although he did not have to pay a fine, he still remembers an unpleasant situation. Ombudswoman Gaby Schwarz: "This is not stated in the conditions of carriage. You only find this information on page 29 of the fare conditions. It is unreasonable to expect passengers to have to work their way through a jungle of paperwork if they want to find out about the conditions of carriage. Apart from that, it is hardly possible to get from one end of Vienna to the other in this period of time. And we're not even talking about traffic jams, accidents or other travel disruptions over which passengers have no influence. I call on Wiener Linien to be more customer-friendly and provide more transparent information - for example with a note on the single ticket stating that it is only valid for 80 minutes."

Ombudsman's Office reaches a solution between the municipality of Schwechat and the nursery

After the Ombudsman Board intervened, a good solution was reached between the municipality of Schwechat and Mrs R. in the interests of all parties involved. The tenant of the nursery turned to the Ombudsman Board because she had been presented with a new lease by the municipality and felt that her livelihood was being jeopardised. "A new ten-year lease has now been signed, which also provides for a lifelong right of residence. As the buildings are owned by the municipality, the demolition costs will be covered. The refurbishment of a glass house has also been agreed. I would like to expressly thank Mayor Karin Baier and the municipal council for the swift and pleasing solution," emphasises Ombudswoman Gaby Schwarz.