She had already tried to convey this approach to her employees as head of the district authority. "Customers in day-to-day business can look for another business if they are not satisfied with the service. As a rule, customers of administrative authorities must remain customers of the respective authority, because there are factual and local responsibilities," Schwetz continues. Where this has fallen short, the AOB has also often taken on this translation function, the Ombudsperson concluded: "The trust of the people who turn to the AOB means a great responsibility, which I am very happy to have taken on."
Ombudsperson Schwetz: Clear communication is the key to good administration
Translation was AI-generated
