Ombudsperson Gaby Schwarz: City of Vienna should take responsibility for the damage caused

The ORF programme Bürgeranwalt dealt with the case of Mr W., who left his bicycle secured with a lock at a bicycle stand in Vienna's 7th district. A few days later it was gone. As were all the bike racks in this area. Due to construction work on site, the racks were removed on behalf of MA 28 and the bikes were parked in other places in the neighbourhood with metal straps. The owners were only able to find their bikes again after searching. According to Mr W., there were no signs about the construction work beforehand. For Ombudsperson Gaby Schwarz it is clear: "The City of Vienna should take responsibility for the damage caused and apologise."

The responsible municipal department replies that it only issues the permit and that the building applicant is responsible for erecting the information boards. The city council is not aware whether this official obligation has been fulfilled. In addition, the city council reserves the right to actually remove the bikes itself against reimbursement of costs. "That's not enough! The MA 28 responsible has to check whether the company it has commissioned is putting up the notice boards properly and on time. In this case, bikes were removed without prior notice. I appeal to the city administration to recognise the mistake and apologise," emphasises Ombudsperson Gaby Schwarz.

Incidentally, Mr W.'s bike never turned up again.

Enquired: Golf now banned at the sports ground

The Ombudsman Board achieved a partial success in the case of a sports ground in the municipality of Amstetten. Local residents complained that golf balls regularly landed in gardens and posed a risk. The golfer and the police replied that the sports field was signposted for "ball sports" and that golf was a ball sport. Following an appeal by Ombudsperson Gaby Schwarz, a new sign has now been erected with the words "Golf prohibited".

"This is a step in the right direction, which must be followed by others. The closing mechanism of the electronic gate is still being bypassed. As a result, neighbours suffer from noise pollution after the official opening hours of the sports field. Even though the municipality has announced tighter controls by the executive, I recommend that residents inform the authorities in the event of violations," emphasises the Ombudsperson. 
 


Translation was AI-generated

Ombudswoman Gaby Schwarz in the ORF studio for the Citizens' Advocate programme. She stands at a table with presenter Peter Resetarits and a complainant. "I appeal to the City of Vienna to admit the mistake and apologise", Ombudswoman Gaby Schwarz.

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