You want to complain about an authority or need information? You can reach the AOB by telephone, in writing, and personally.
The staff of the AOB can be contacted by telephone by calling the service number 0800/223 223 free of charge or the telephone number (01) 515 05-0.
You can also reach the AOB by sending a fax to the following number (01) 515 05-150.
The e-mail address is firstname.lastname@example.org
You can also use an electronic complaint form.
Please address your letters to: Austrian Ombudsman Board, Singerstraße 17, P.O. Box 20, 1015 Vienna.
You can of course also submit your documentation to us in person or discuss your complaint directly with the ombudsmen or -women during a consultation day. We ask for your understanding that an appointment must be arranged in advance. All information on this subject and consultation day appointments can be found here.
The members of the AOB regularly hold consultation days at the Ombudsman Board in Vienna and in the provincial capitals as well as at district authorities or municipal councils of larger cities. This provides you with the opportunity to have a personal consultation close to your place of residence. Please note that the investigative proceedings must be conducted in German. Advance registration is required.
Please check for upcoming consultation days on our Website in German.
visitor center - VA.TRIUM
The AOB is an open house and welcomes all interested parties to come and visit its VA.TRIUM visitor centre - whether it be pupils, students, teachers or members of pensioners’ clubs.
Human rights education: Welcome to school classes!
Pupils throughout Austria are cordially invited to visit the AOB as the "Human Rights House of the Republic of Austria" with their teachers as part of their education. The AOB shares first-hand practical knowledge on citizen, human and child rights as part of political education, law subjects or history lessons.
We also offer a tour of the AOB premises at Palais Rottal as part of the visit. Following the tour, ombudsmen and subject specialists will make themselves available to answer questions on the legal practice and on the work performed by the Ombudsman board.
Publication for the detailed discussion of human rights topics in education
The AOB provides each school group with the publication “Young PEOPLE and their RIGHTS” as a supporting and in-depth document addressing and handling the topic of child and human rights. The book is especially geared towards young people from the age of 15 and presents the rights of young people based on examples from their lives. As a supplement to the book, Zentrum Polis provides teaching ideas and materials. The online database of the job exchange offers teaching examples and lesson ideas on the subjects of child and human rights.
We look forward to your visit!
For further information, please contact:
Tel.: 01/515 05-101.
We offer guided tours from Tuesday to Thursday between 9:00 am and 4:00 pm.